Airport Arrival Procedures
Your Umrah journey begins the moment you land in Saudi Arabia. We've streamlined the arrival process to ensure a smooth transition from airport to your accommodation.
At King Abdulaziz International Airport (Jeddah)
Our representative will meet you at the arrivals hall with a clearly visible sign bearing your name. They will assist with:
- Luggage collection and cart provision
- Guidance through customs and immigration
- Transition to your pre-cooled vehicle
- Provision of Zamzam water and light refreshments
Important Note
Flight delays are common. Rest assured, we monitor all incoming flights and adjust pickup times accordingly at no extra charge.
At Prince Mohammad bin Abdulaziz Airport (Madinah)
For pilgrims arriving directly in Madinah, our service includes:
- Direct transfer to your hotel near Masjid an-Nabawi
- Brief orientation about important sites in Madinah
- Assistance with Ihram preparation if proceeding to Makkah
Transportation in Makkah
Navigating Makkah during Umrah requires special consideration due to the sacred nature of the sites and the large number of pilgrims.
To/From Masjid al-Haram
We provide:
- Drop-off at designated points closest to your gate (based on your hotel location)
- Pickup coordination via WhatsApp or phone call after prayers
- Real-time traffic updates to avoid congestion, especially during peak prayer times
Safa to Marwa Transportation
For elderly or physically challenged pilgrims, we offer:
- Special wheelchair-accessible vehicles
- Coordination with Haram wheelchair services
- Priority pickup after Sa'i
Pro Tip
Book our 'Prayer Time Package' for guaranteed timely transportation to all five daily prayers at the Haram.
Transportation in Madinah
Madinah's transportation needs differ from Makkah, with more focus on ziyarat (visitation) to historical Islamic sites.
Masjid an-Nabawi Transportation
Our services include:
- Pre-dawn (Fajr) transportation for Rawdah visits
- Special arrangements for women's groups
- Cooling-off periods in vehicles between prayers during extreme heat
Ziyarat Tours
We offer comprehensive ziyarat transportation packages covering:
- Quba Mosque - with opportunity to pray 2 rak'ah
- Qiblatain Mosque - site of the qibla change
- Uhud Mountain and Martyrs' Cemetery
- Dates market with shopping assistance
Transportation Between Holy Cities
The journey between Makkah and Madinah (approximately 450km) is a significant part of your pilgrimage experience.
Makkah to Madinah Transfer
Our service features:
- Comfort stops at designated mawaqit (Ihram stations)
- Prayer time accommodations
- Scenic route options through the mountains
- Restroom break coordination
Madinah to Jeddah Airport Transfer
For your return journey, we provide:
- Flight-time adjusted departure
- Luggage handling assistance
- Final Zamzam water provisions
Hajj Season Transportation
During the Hajj period (Dhu al-Hijjah), transportation requires special planning and permits.
Mina, Arafat, and Muzdalifah
We offer (with proper Hajj permits):
- Pre-Hajj transportation to Mina
- Arafat day transfer with essential supplies
- Muzdalifah overnight arrangements
- Return transportation after stoning rituals
Important Notice
Hajj transportation services must be booked at least 3 months in advance due to government permit requirements.
Accessibility Services
We are committed to making Umrah accessible to all pilgrims, regardless of physical ability.
Wheelchair Accessible Vehicles
Our accessible fleet includes:
- Rampequipped vans with securement systems
- Trained drivers in disability assistance
- Coordination with Haram accessibility services
Elderly Pilgrim Assistance
Special services for senior pilgrims:
- Door-to-door assistance
- Medical emergency protocols
- Priority pickup services
